Certificate of Service – 2021
Regional Award – Example 2
Regional Award – Example 3
High-performing leader specializing in digital transformation, product strategy, and innovation. Driving organizational change through technology, customer experience optimization, and continuous improvement cycles.
Let's ConnectI'm a seasoned leader with specialized expertise in developing and optimizing systems through leveraging technology, innovation, and transformational initiatives. My experience spans almost three (3) decades in the public sector, specifically overseeing initiatives within municipal government that benefit over 650,000 residents and 3,500 employees.
As a collaborative strategist, I've successfully led dedicated boards of directors in the not-for-profit sector and bring a compelling blend of talent and vision to every project. My proven strengths include digital service delivery design, business transformation, and extensive experience in information technology management, digital media, communications, and project management.
In my most recent role, I served as Director of Digital Services & Data Management at Halton Region, where I've spearheaded large-scale digital transformations, including the introduction of Salesforce as a core technology platform and the modernization of customer relationship management systems.
Transformational leadership with proven success in large-scale technological change initiatives. Expert in innovation delivery, visionary thinking, and translating business needs into actionable IT strategies.
Enterprise-level system implementation, cloud-based solutions, cybersecurity protocols, and data management. Experienced with GIS, vendor management, and complex system integration.
Team leadership, budget management for large IT initiatives, fostering innovation, and clear communication of complex technical concepts to diverse audiences.
Product strategy development, customer experience optimization, process enhancement, and data-driven decision making across multiple digital platforms and channels.
IT World Canada (ITWC) Digital Transformation Awards – 2023
Excellence in Municipal Systems – 2022
Featured Industry-Leader, Gartner Canada Leadership Series in Government – 2022
Multiple Awards of Excellence and Merit, Halton Region – 2013-2020